Refund policy

Returns

At Nibbi Racing, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the following conditions.

Return Period

You may request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return, the item must:

  • Be unused, uninstalled, and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, labels, and other accompanying materials.

  • Be in a condition suitable for resale and not affect secondary sale.

We reserve the right to refuse a return if the item shows signs of use, damage, alteration, or is missing components.

Non-Returnable Items

The following items cannot be returned unless they are defective or incorrectly shipped:

  • Custom-made or personalized products

  • Final Sale or Clearance items

  • Used, installed, or damaged products caused by the customer

  • Opened or tampered components

How to Request a Return

  1. Log In to Your Account: Sign in using the account associated with your purchase at Nibbi Racing or https://account.nibbiracing.com/orders

  2. Submit a Return Request: Select the order you wish to return and submit a return request. Choose the appropriate reason and provide additional details. If you prefer an exchange, specify the replacement product in the notes.

  3. Request Review: Our team will review your request within 1–2 business days.

  4. Approval & Return Instructions: Requests that fall outside the return period or do not meet our return conditions may be declined. If approved, you will receive detailed return instructions. Please pack the item securely and ship it back within the specified timeframe, following our instructions.

Important: Please do not return any items without prior authorization. If you have any questions, just contact us.

Return Shipping Costs

If the return is not due to our error (such as ordering the wrong item, no longer needing the product, or other customer-related reasons):

  • The customer is responsible for all return shipping costs.

  • The original shipping charges are non-refundable.

If the return is due to our error (including defective, damaged, or incorrectly shipped items), Nibbi Racing will cover the return shipping costs and refund the original shipping charges where applicable.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

Refunds will only be issued after we confirm that:

  • The returned item meets all return conditions.

  • The product is in good condition and suitable for resale.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Exchanges

If you received a defective, damaged, or incorrect item, we will gladly replace it with the same product, subject to availability.

Please contact our customer support team to arrange an exchange.

EU & EEA Consumers – Right of Withdrawal

If you are a consumer located in the European Union (EU) or the European Economic Area (EEA), you have the legal right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing any reason.

How to exercise your right of withdrawal: To exercise this right, you must notify us of your decision to withdraw within the 14-day withdrawal period. You can initiate your request through your customer account at: https://account.nibbiracing.com. Alternatively, you may contact our customer support team by email or online chat.

Returning the goods: After notifying us of your withdrawal, you must return the goods within 14 days. You are responsible for the direct cost of returning the goods, unless we have agreed otherwise or are required by law to cover these costs.

Refunds: We will refund all payments received from you, including the cost of standard outbound delivery, within 14 days of receiving the returned goods. If you chose a delivery method other than our standard option, we will not refund the additional cost. Refunds will be issued to your original payment method.

We may deduct from the refund any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Exemptions: The right of withdrawal does not apply to custom-made, personalized products, or other goods excluded under applicable EU law.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team: customer@nibbiracing.com. 

We are happy to assist you.