Welcome to our Frequently Asked Questions (FAQ) section! Here, we've compiled answers to the most common inquiries we receive from our customers and visitors. This page is designed to provide quick solutions to your queries and enhance your experience on our website. If you can't find the answer you're looking for, please don't hesitate to reach out to our customer support team for further assistance.
Shipping & Delivery
- Q: How long does delivery take?
- A:
U.S. Orders
2-5 days for local warehouse shipment
7-14 days for overseas shipment
International Orders
7-14 days.
- Q: How can I track my order?
- A: Click here to tracking by Order Number or Tracking Number.
- Q: What are the shipping charges?
- A: Click here for our shipping information.
- Q: Do you offer international shipping?
- A: yes.
Returns, Exchanges, & Refunds
- Q: What is your return policy?
- A: Click here for return policy.
- Q: How do I return a product?
- A: Contact after-sales customer service via live chat or email, provide the order number and reason for return, and customer service will provide you with the return address.
- Q: When and how will I receive my refund?
- A: Refunds will be made when the warehouse receives your returned goods and confirms that they are correct. Refund cycle is about 1-3 days.
- Q: Are return shipping costs covered by you?
- A: The buyer is responsible for shipping costs for all issues except for defective products.
Problems With Orders
- Q: Order shows signed for, no package received!
- A: Contact us via live chat or email and we will get back to you as soon as possible to give you a satisfactory answer.
- Q: How to cancel an order?
- A: When an order is pending, contact us as soon as possible via email or live chat to cancel the order, if it is in shipped will not be able to cancel the order.