Política de reembolso
Welcome
Thank you for choosing nibbi for your motorcycle parts needs. We strive to ensure that we meet every customer with their sale. But, we understand that there may be instances when you need to return an item. We designed our Returns and Refunds Policy to make this process easy. It ensures your shopping experience with us stays positive.
1. Eligibility for Returns
Time Frame: You have 30 days from the date you received your item to make a return. this provides ample time to inspect your sale and decide if it meets your expectations.
Condition: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. It must have all accessories and documentation. This helps us ensure that the item can be restocked and resold.
Custom Parts: We understand the unique nature of custom motorcycle parts. We strive to take back these items. But, custom or personalized parts are usually non-returnable. This is unless there is a defect.
2. Non-returnable Items
We cannot accept returns for the following items. This is because we need to keep high hygiene and functionality standards.
Clearance Items: Products sold as "Final Sale" cannot be returned. We encourage you to review your sale before making a final sale transaction.
Electronic Components: We can't return opened or tampered parts. This is for safety and integrity.
We cannot accept returns on used items. Our commitment to quality means this. But, if the item was defective, you can return it.
3. Process for Returns
Returning an item is straightforward. follow these simple steps:
Contact Us: Use our online chat or reach out to our customer service via email or phone. Provide your order number and a brief explanation for the return.
Return Authorization: Detailed return instructions will be provided after we review your request.
Pack and Ship: Return the item in its original packaging. Be sure to include all accessories and documentation. Follow the shipping instructions . This will ensure the item arrives back to us.
4. Refunds
After we get and check your returned item, we will notify you. We will tell you if we approve or reject your refund. We will process approved refunds to your original payment method. This will take 5-10 business days, depending on your bank's policies.
5. Exchanges
If your item is defective or damaged, we are more than willing to exchange it for the same item. Please mention your desire for an exchange when you contact us for a return authorization. Follow the same process outlined above.
6. Shipping Costs
Return Shipping: The customer must pay the return shipping costs. This is true, except when the item is defective or an incorrect item was sent. We regret that we can't refund original shipping fees. But, we will if the return is due to our error.
7. Contact Us
We're here to help with your questions or concerns. They might be about your order or our Returns and Refunds Policy. Please don't hesitate to get in touch with our customer support team for help.
Thank you for choosing nibbi for your motorcycle parts needs. We strive to ensure that we meet every customer with their sale. But, we understand that there may be instances when you need to return an item. We designed our Returns and Refunds Policy to make this process easy. It ensures your shopping experience with us stays positive.
1. Eligibility for Returns
Time Frame: You have 30 days from the date you received your item to make a return. this provides ample time to inspect your sale and decide if it meets your expectations.
Condition: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. It must have all accessories and documentation. This helps us ensure that the item can be restocked and resold.
Custom Parts: We understand the unique nature of custom motorcycle parts. We strive to take back these items. But, custom or personalized parts are usually non-returnable. This is unless there is a defect.
2. Non-returnable Items
We cannot accept returns for the following items. This is because we need to keep high hygiene and functionality standards.
Clearance Items: Products sold as "Final Sale" cannot be returned. We encourage you to review your sale before making a final sale transaction.
Electronic Components: We can't return opened or tampered parts. This is for safety and integrity.
We cannot accept returns on used items. Our commitment to quality means this. But, if the item was defective, you can return it.
3. Process for Returns
Returning an item is straightforward. follow these simple steps:
Contact Us: Use our online chat or reach out to our customer service via email or phone. Provide your order number and a brief explanation for the return.
Return Authorization: Detailed return instructions will be provided after we review your request.
Pack and Ship: Return the item in its original packaging. Be sure to include all accessories and documentation. Follow the shipping instructions . This will ensure the item arrives back to us.
4. Refunds
After we get and check your returned item, we will notify you. We will tell you if we approve or reject your refund. We will process approved refunds to your original payment method. This will take 5-10 business days, depending on your bank's policies.
5. Exchanges
If your item is defective or damaged, we are more than willing to exchange it for the same item. Please mention your desire for an exchange when you contact us for a return authorization. Follow the same process outlined above.
6. Shipping Costs
Return Shipping: The customer must pay the return shipping costs. This is true, except when the item is defective or an incorrect item was sent. We regret that we can't refund original shipping fees. But, we will if the return is due to our error.
7. Contact Us
We're here to help with your questions or concerns. They might be about your order or our Returns and Refunds Policy. Please don't hesitate to get in touch with our customer support team for help.