Thank you for choosing Nibbi Racing. We share your enthusiasm for motorcycles and understand that receiving your parts promptly and in perfect condition is part of the joy. Our Shipping Information is designed to provide transparency and peace of mind about your order's journey from our warehouse to your doorstep.
1. Shipping Methods
To accommodate your needs and preferences, we offer a variety of shipping options:
- Standard Shipping: Ideal for those who plan ahead. With an estimated delivery window of 12-16 business days, it’s a cost-effective choice for non-urgent orders.
- Expedited Shipping: When you need your parts sooner, this option ensures delivery within 7-11 business days.
Carburetor parts and out-of-stock products will need to be shipped from warehouses in other overseas countries on a responsible basis, and delivery times will be extended.
- Standard Shipping: 12-18 days.
- Expedited Shipping: 8-12 days.
2. Shipping Costs
We strive to keep shipping costs fair and transparent. Costs are calculated based on:
- Weight and Dimensions: We use the weight and size of your items to determine shipping costs.
- Shipping Method: The speed of delivery you choose affects the cost.
- Destination: Where your order is going can also affect the price.
You'll see the shipping cost calculated at checkout, giving you full visibility before you finalize your purchase.
3. International Shipping
Our passion for motorcycles knows no borders. We offer international shipping to select countries, allowing enthusiasts around the globe to enjoy our products. Please be aware that:
- Customs and Import Fees: Orders crossing international borders may incur additional fees, which are the responsibility of the recipient. These are not included in our shipping costs.
- Delivery Times: Depending on your location and customs processing, international shipments can take longer to arrive.
4. Order Processing Time
Our team works diligently to ensure rapid processing:
- Processing Time: Most orders are processed within 1-2 business days. This is the time needed to pick, pack, and hand off your order to the shipping carrier.
- Weekends and Holidays: Orders placed during these times will be processed on the next business day.
5. Tracking Your Order
Stay informed from the moment your order leaves our warehouse:
- Shipping Confirmation: Upon dispatch, we'll send you an email with your tracking number.
- Track Your Order: Use this number on the carrier's website for real-time updates on your shipment's status.
6. Shipping Restrictions
Due to the unique nature of our products, certain items may have specific shipping restrictions:
- Oversized Parts: Some larger items may require special shipping arrangements.
- Hazardous Materials: Items such as batteries and fluids are subject to strict shipping regulations.
We'll communicate any special shipping requirements at the time of purchase.
7. Lost or Damaged Items
We're committed to your satisfaction. If your order is lost or arrives damaged:
- Report Immediately: Contact our customer service team as soon as you notice any issues.
- Resolution: We will investigate with the carrier and work towards a satisfactory resolution, including replacement or refund if necessary.
8. Contact Us
If you have any questions about our shipping policies or need assistance with your order, our customer service team is here to help. Your satisfaction is our top priority.
